Quality Assurance Manager وصف الوظيفة

Skills, Knowledge, Qualifications & Experience

• Educational and experience requirements include a relevant degree plus three to five years of construction experience or equivalent combinations of training and experience
• Excellent supervisory, communication, and interpersonal skills essential
• Computer aptitude
• Bilingual (Arabic-English)

Technical skills include

• Math Skills
• Telephone Skills
• Ability to handle multiple tasks simultaneously

Performance skills include

• Goal-driven Attitude
• Independent Self-starter
• Integrity & Character
• Interpersonal Communications Skills
• Detail-oriented

Requirement

• Ability to see a job through to completion
• Passion to believe in the service the company provide
• Willingness to follow company policies/guidelines
• Ability to maintain high quality standards without supervision
• Ability to accommodate customers while working within company guidelines
• Honesty, dependability and unconditional ethics
• Desire to positively influence the buying habits of customers while meeting their needs with high-quality service

Typical work activities and responsibilities

Since maintaining quality demands adaptation to customer expectations, quality assurance Manager employs a variety of measures to place quality at the heart of his working area, i.e. methodologies such as Continuous Improvement

The work of the quality assurance Manager includes the following activities

• Promoting quality achievement and performance improvement throughout his working area
• Setting QA compliance objectives and ensuring that targets are achieved
• Assessing the service specifications of the company and its suppliers, and comparing with customer requirements
• Working with procurement department to establish quality requirements from external suppliers, i.e. uniforms, station furniture, signboards…etc.
• Ensuring compliance with national and international standards and legislation
• Considering the application of environmental and health and safety standards
• Agreeing standards and establishing clearly defined quality methods for staff to apply
• Defining quality procedures in conjunction with operating staff
• Setting up and maintaining controls and documentation procedures
• Identifying relevant quality-related training needs and delivering training
• Collating and analyzing performance data and charts against defined parameters
• Ensuring tests and procedures are properly understood, carried out and evaluated and that service modifications are investigated if necessary
• Persuading reluctant staff to change their way of working to incorporate quality methods
• Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications
• Establishing standards of service for customers
• Monitoring performance by gathering relevant data and producing statistical reports