Quality Assurance Manager Job Description

Skills, Knowledge, Qualifications & Experience:

• Educational and experience requirements include a relevant degree plus three to five years of construction experience or equivalent combinations of training and experience.
• Excellent supervisory, communication, and interpersonal skills essential.
• Computer aptitude.
• Bilingual (Arabic-English).

Technical skills include: 

• Math Skills.
• Telephone Skills.
• Ability to handle multiple tasks simultaneously.

Performance skills include:

• Goal-driven Attitude.
• Independent Self-starter.
• Integrity & Character.
• Interpersonal Communications Skills.
• Detail-oriented.

Requirement: 

• Ability to see a job through to completion.
• Passion to believe in the service the company provide.
• Willingness to follow company policies/guidelines.
• Ability to maintain high quality standards without supervision.
• Ability to accommodate customers while working within company guidelines.
• Honesty, dependability and unconditional ethics.
• Desire to positively influence the buying habits of customers while meeting their needs with high-quality service.

Typical work activities and responsibilities:

Since maintaining quality demands adaptation to customer expectations, quality assurance Manager employs a variety of measures to place quality at the heart of his working area, i.e. methodologies such as Continuous Improvement.

The work of the quality assurance Manager includes the following activities:

• Promoting quality achievement and performance improvement throughout his working area.
• Setting QA compliance objectives and ensuring that targets are achieved.
• Assessing the service specifications of the company and its suppliers, and comparing with customer requirements.
• Working with procurement department to establish quality requirements from external suppliers, i.e. uniforms, station furniture, signboards…etc.
• Ensuring compliance with national and international standards and legislation.
• Considering the application of environmental and health and safety standards.
• Agreeing standards and establishing clearly defined quality methods for staff to apply.
• Defining quality procedures in conjunction with operating staff.
• Setting up and maintaining controls and documentation procedures.
• Identifying relevant quality-related training needs and delivering training.
• Collating and analyzing performance data and charts against defined parameters.
• Ensuring tests and procedures are properly understood, carried out and evaluated and that service modifications are investigated if necessary.
• Persuading reluctant staff to change their way of working to incorporate quality methods.
• Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications.
• Establishing standards of service for customers.
• Monitoring performance by gathering relevant data and producing statistical reports.